![]() For a listing of computer scanner manufacturers and links to driver downloads, see our scanner drivers page. ![]() Verify the latest drivers are installed for the operating system are used on your computer. PC users should ensure the LPT port mode in the computer BIOS (basic input/output system) is set to either EPP (enhanced parallel port) or bi-directional mode, or try alternating between these two modes. If this resolves your issue, background applications (e.g., antivirus program) is preventing your scanner from working correctly. Press Ctrl+ Alt+ Del and end task all currently running software, except explorer and Systray, and then scan again. Check the connection by performing a ping test for the IP. PC Windows users verify no TSRs are running in the background Cannot Connect to the Scanner Check whether the IP address of the scanner is correctly set. The main printer your computer is connected to and any PDF options, such as. If, after disconnecting these devices, the scanner works, it's likely that device has issues or cannot work with other parallel devices. If the printer name does not display, click Add Printer, Scanner, or Fax or. If another device connects between the scanner and computer, turn off the computer and temporally disconnect the devices connected to or from the scanner. If the computer scanner is getting power, you should notice the inside light come on when the power is first received by the scanner.Īfter checking the connections, if you still get no power to the scanner, we recommend you contact the manufacturer of the scanner. Connecting up Shut your computer down and. ![]() If the scanner's power cable is plugged into a power strip or surge protector, connect the scanner directly to the wall outlet, to verify it's not causing the problem. not only use printer ports and cables, but also connect to the computer using USB. Make sure they are connected properly at the back of the computer, at the scanner, and at your wall outlet. If your scanner is not getting power, we recommend you check all the scanner's electrical connections. Verify the cable coming from the computer connects to the IN, Computer IN, Computer, or similar connection. If the scanner is a parallel port scanner, it has two available connections on the back of the scanner. Updated: by Computer Hope Verify cables connected properly to the back of the scanner
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